Shipping
We partner with DPD Couriers to ensure safe and quick delivery of your purchases.
During high-volume order seasons, please allow extra time for your order to be delivered.
UK – Free On Orders Over £55
£5 on orders below this amount
Estimated Delivery*: 7-9 Working Days
Delivery: Orders are usually dispatched within 3–4 working days (Monday–Friday, excluding bank holidays) and delivered within 7–9 working days.
Personalised Items: Please allow extra time for delivery, as engraving requires additional processing time.
Tracking: Will be provided at the end of the email upon dispatch.
* Working Days: Monday to Friday excluding weekends & Bank holidays, Good Friday, and unforeseen Customs delays.
The moment an order is received we begin to process it and once dispatched we will email you the tracking details. All parcels are insured with track and trace available online.
Shipping charges exclude Customs/Duties which may be liable when exporting goods outside the European Union and are payable upon delivery.
Please note: To qualify for free shipping, your basket must total £80 or more at checkout.
Shipping is calculated after these amounts. If a discount code reduces your order below the qualifying total, shipping charges will apply.
Returns Policy
Unwanted, unsuitable or faulty goods can be returned to our UK Tipperary Crystal Store (Address below) by the customer or gift recipient and we aim to make this process as simple as possible. When you purchase online, you have a statutory right to return a Product (other than perishable produce) up to 14 days after your order has been delivered (cooling off period). We can change or cancel an order up until it is dispatched.
Unwanted / Unsuitable Goods
Here at Tipperary Crystal we are passionate about our products and service. If you are for any reason you are not satisfied with your purchase we'll be happy to offer you an exchange or refund, less the Shipping Costs, on any merchandise that is returned in its original condition, with original packaging and delivery receipt within 14 days. Please allow up to 48 hours for your return to be processed. Please note that the cost for the return is the responsibility of the customer.
Refunds will only be made to the original credit or debit card of purchase and upon review of our Customer Care Team.
In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, perishable goods or customised products (e.g., personalised or engraved items) made to your specifications cannot be returned.
For disputes or advice on your consumer rights, please visit Which? Consumer Rights - Which?
Faulty Goods
Faulty goods may be returned to us within 30 working days of receipt and we shall arrange a refund or replacement. Prior to returning the item, please contact us to receive a Product Return Code to ensure the item is accurately tracked. Include this code with the returned item and use a reliable courier service to return the goods.
This Returns Policy is in accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, These terms do not affect your statutory rights.
Returns Address:
Tipperary Crystal
Unit 14, Buttercrane Quay
Newry, Co. Down
BT35 8HJ
United Kingdom
Tel: +353 1 8809150/8809152/8809154
Fax: +353 1 8809156
Email: weborders@tipperarycrystal.co.uk