FAQs

We offer an extensive selection of products, from contemporary and classic jewellery to homeware, candles, body care, fashion accessories, handbags, and unique personalised gifts-continually updated with fresh, designs across all collections. We pride ourselves on delivering gifts that go beyond expectations.

You can reach our customer support team via the contact form here
Email – weborders@tipperarycrystal.co.uk
We’re available Monday to Friday, 8.30 am to 4.30 pm, to assist with any queries.

You can return unwanted or faulty goods within 14 days of delivery for a refund or exchange, provided items are in original condition and packaging. Faulty items can be returned within 30 days. Some products like earrings and personalized items cannot be returned for hygiene or custom reasons. Return shipping costs are the customer’s responsibility. Please contact us if you wish to return an item, and our team will assist you with the process.

To return an item, please contact our customer service team via phone or email. They’ll guide you through the return process and provide any necessary instructions. Make sure the item is in its original condition and packaging to ensure a smooth return.

If you receive any damaged or incorrect items, please contact our customer service team immediately. We will arrange a replacement or refund promptly to resolve the issue. Please take clear photos of any damaged products to share with the team when you get in touch. You can use the contact form, email or number in the above section.

Unfortunately, personalized or custom-made items cannot be returned, as they are made specifically for you.

Shipping takes 7-9 business days and is handled via DPD, with free delivery on orders over £55 (£5 fee for smaller orders). Working days are Monday to Friday, excluding holidays and customs delays. Orders are processed immediately, with tracking emailed on dispatch. All parcels are insured and trackable.

For international shipping inquiries, please contact us via our online form or by phone. Our team will gladly assist you in determining if shipping to your location is available, as this varies depending on the destination.

You can check your order status by logging into your account on our website. Once your order has been dispatched, you will receive a tracking number via email, which you can use to monitor live delivery updates directly through the courier’s tracking service.

Our Watches come with a 3-year warranty covering manufacturing defects. Please contact customer support if you encounter any issues.

We accept all major credit and debit cards, PayPal and Klarna.

We regularly offer seasonal promotions and discounts. Join our email list to receive a welcome discount as a new member of our inner circle, plus get the latest updates on exclusive offers and sales.

To create an account, click the person icon located at the top right of the navigation bar next to the checkout box. From there, you can sign in or register a new account. Simply follow the prompts to set up your account and enjoy easy access to your orders, wish lists, and more.

Product availability may vary between online and in-store. For specific stock inquiries, please contact your nearest Tipperary Crystal stockist/store or reach out to our customer service team, who will be happy to assist you.

You can change your password anytime by logging into your account and navigating to the account settings section. If you’ve forgotten your password, simply click “Forgot Password?” on the login page to reset it. If you need further assistance, feel free to contact us through our contact form -our team is happy to help!

You can enter discount codes at checkout in the designated box. If the code is valid and applicable, the offer will be applied before you complete your purchase. Please note that discount codes cannot be used on items already marked down or on sale.

Items added to your cart will remain there for easy access, but they are not reserved. To avoid missing out—especially on popular products—we recommend completing your purchase as soon as possible.

UK orders may take slightly longer due to customs processing and additional transit times. We always aim to deliver as quickly as possible and appreciate your patience and understanding.

You can logout of your account by selecting the menu option and clicking the Sign Out link at the bottom.

Yes, our jewellery is nickel-free and safe for sensitive skin. Each piece is made from brass and plated with silver, rose gold, or yellow gold. An E-coating is applied after plating to help prevent tarnishing. We use cubic zirconia (CZ) crystals, and all jewellery is eco-friendly and free from nickel, lead, and cadmium.

Yes, selected items in our homeware and tableware collections are made from fine Bone China, valued for its durability and elegant finish. Product descriptions specify which items contain Bone China. Please note. Bone China is delicate and should be hand washed with mild detergent; machine washing is not recommended. Please see our Care and Safety Guidelines for maintenance tips.

To keep your candle burning beautifully and safely, make sure to trim the wick to about ¼ inch before lighting each time. Burn your candle away from drafts and never leave it unattended. Let the wax pool melt all the way across the surface to avoid tunnelling. For more tips and safety info, check out our full Candle Care Guidelines page.

If you have concerns about allergens or specific ingredients, please contact our team with the product you're interested in. They’ll be happy to provide you with the full ingredients list and any relevant information.

Items not purchased directly from our website or received as gifts cannot be returned or exchanged through us. Please contact the original retailer for assistance with those orders. If the item was received as a gift, please provide the original receipt so we can assist you with the return in accordance with our returns policy.

If you haven’t received an email confirmation, please check your spam or junk folder first. If it’s not there, contact our customer service team with your order details, and we’ll be happy to assist you.

If you checked out as a guest, your order confirmation will be sent to the email address you provided at checkout. Please be sure to check your junk or spam folder as well. If you still can’t find the confirmation, feel free to contact us and our team will help locate your order in the system.

Yes, your order has been processed, and the engraving details are visible to our team in the system. If you selected the personalisation option but didn't provide custom details, our team may contact you to confirm whether you'd like to add an engraving.

Yes, all our products are cruelty-free. We do not test on animals at any stage of product development.

If you need any changes made to your address, Please reach out to the team via email or send through the contact from and we will reach you as soon as possible, if the order has been shipped we cannot change the shipping address but we can contact our shipping company and ask for help on this matter.

If you’re having trouble placing your order, please try refreshing the page or using a different browser. If the issue persists, contact our customer service team via phone or email—we’re here to help!

Our new holiday designs launch every September. Sign up for our newsletter to get early access and be the first to shop the collection!

For corporate engraving inquiries, please reach out to our sales team at weborders@tipperarycrystal.co.uk. They’ll gladly assist you with detailed information, pricing, and estimated lead times.